Returns

Here at Paint Equip, it is our priority to ensure that our customers are completely happy and satisfied with their purchase. We will accept your return for a refund or store credit within 14 business days from the time of delivery, returned items must meet the following requirements:

  • Returned within 14 days of receiving your order
  • Items are unused and in the same condition you received it
  • The item must be in its original packaging
  • You can provide a receipt or proof of purchase

 

Paint & Stains: We will only accept a return on Paint and Timber Stains if they have NOT been tinted. 

Shipping Returns: You are responsible for shipping fees to send the return back to Paint Equip and for re-shipping charges. If you are returning an item due to an error we have made, please contact us at customerservice@paintequip.com.au and we will take alternate options

Return Processing time: Once we have received your package, your return will be processed within 7 business days from arrival. You will be notified via email once your return has been processed and you will be issued a refund or a store credit. Please note our store credits do not expire and can be used at any time! 

*Please note original shipping charges are non-refundable.